PRIVACY POLICY
OVERVIEW
At Sam Surin 1989, we prioritize the privacy and security of our customers’ personal information. As a bespoke tailoring company based in Thailand with a global clientele, we are committed to respecting your privacy and safeguarding any data you share with us. This Privacy Policy outlines how we collect, use, and disclose personal information when you engage with us through our website, social media channels, and email communications. Additionally, it explains your rights regarding your personal data and provides information on how we protect your information in compliance with international standards and regulations, including GDPR and CCPA.
By accessing or using our website and services, you acknowledge that you have read and agree to this Privacy Policy. We may update this policy periodically to reflect changes in our practices or legal requirements, and we encourage you to review it regularly.
This Privacy Policy was last modified and is effective as of November 15, 2024.
Information We Collect
We collect personal information to provide our bespoke tailoring services and enhance your experience. The types of information we may collect include:
· Contact Information: Name, email address, phone number, and physical address.· Measurement Details: Measurements, style preferences, and tailoring specifications for garment customization.· Social Media Information: Publicly shared profile information, comments, messages, and interactions on our social media channels (e.g., Facebook, Instagram, Twitter, LinkedIn, Pinterest).· Payment Information: Credit card details or other payment information to complete purchases (processed securely by third-party providers).· Technical Data: IP address, browser type, device information, and interaction data collected via cookies, pixels, and similar technologies on our website, emails, and ads.
Why Do We Collect, Use, or Disclose Your Personal Information?
We collect, use, or disclose your personal information for the following purposes:
· Service Delivery: To process orders, fulfill customization requests, and provide customer support.· Communication: To keep you informed about your orders, respond to inquiries, and provide updates on services.· Marketing: To send you promotional content, special offers, and updates if you have opted-in to receive such communications.· Customer Experience: To improve our website, social media channels, and services based on your feedback and usage patterns.· Compliance and Legal Requirements: To fulfill legal obligations, comply with applicable laws, and protect against potential fraud.· Advertising: To provide tailored advertising across platforms such as Google Ads, Meta (Facebook/Instagram), and LinkedIn, using your preferences and browsing behavior to display relevant content.
What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They store data related to your website visit and interactions, allowing us to remember your preferences and optimize your experience on our website.
How We Use Cookies?
We use cookies for the following reasons:
- Ensure our website functions properly.- Remember your preferences and previous interactions.- Enhance website performance and security.- Track how you interact with our website to analyze and improve user experience.- Deliver personalized ads based on your browsing behavior.
You can control cookies by adjusting your browser settings, but please note that disabling cookies may affect your experience on our website.
Types of Cookies We Use
We use the following types of cookies on our website:
· Essential Cookies: These cookies are necessary for the website to function correctly, enabling core features such as security and accessibility.
· Performance Cookies: These cookies collect information on how you use our website, such as which pages you visit most often. This information is used to improve website performance.
· Functionality Cookies: These cookies allow us to remember your preferences and personalize your experience, such as language settings or login details.
· Advertising Cookies: We use these cookies to deliver targeted advertising based on your browsing behavior. They help us and our advertising partners show you ads that are more relevant to you.
Social Media Engagement
When you interact with us on social media, we may access publicly available information, such as your profile details and content you share. Any personal information shared through comments, messages, or other interactions is managed in line with this Privacy Policy and is also subject to the privacy policies of each platform.
Email Marketing
If you subscribe to receive updates or promotions via email, we may collect your email address and contact details. You can unsubscribe at any time via the "unsubscribe" link in our emails or by contacting us. We use third-party email service providers to manage our email communications securely.
Online Advertising and Tracking
We engage in online advertising and may use data collected on our website or social media channels to serve tailored ads on platforms such as Google Ads, Meta Ads, and LinkedIn. Cookies, pixels, and tracking technologies may be used to analyze and retarget content.
Sharing Your Information
We respect your privacy and only share information as needed for:
· Service Providers: Assisting in payment processing, order fulfillment, delivery, and email or advertising management.
· Social Media and Advertising Platforms: For analytics and targeted advertising, including platforms like Facebook, Instagram, Google Ads, and LinkedIn.
· Legal Compliance: Complying with applicable laws, regulations, or legal requests.
We do not sell or rent your personal information to third parties.
California Consumer Privacy Act (CCPA) Rights
Under the CCPA, California residents have specific rights regarding their personal information. These include the right to:
· Access Your Information: You may request the categories and specific pieces of personal information we have collected, used, or shared within the past 12 months.
· Request Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
· Opt-Out of Sale: While we do not sell your personal information, California residents can opt-out of any future sale should our practices change.
· Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at sam@samsurin.com. We may need to verify your identity before fulfilling your request.
Period of Storage of Personal Data
We retain your personal data only as long as is necessary for the purposes outlined in this Privacy Policy, including to comply with legal obligations, resolve disputes, or enforce agreements. Specific retention periods vary depending on the type of data and the purpose for which it is collected:
· Contact and Order Information: Retained for as long as necessary to process your orders and provide customer support, and for a reasonable period afterward to comply with accounting and legal obligations.· Measurement Details: Retained as long as necessary to provide ongoing tailoring services or until you request deletion.· Marketing Data: Retained until you unsubscribe or request that we delete your information.· Technical Data and Cookies: Retention periods vary based on cookie type and usage; cookies generally expire within a set period, as controlled by your browser settings.
When data is no longer needed, we will securely delete or anonymize it.
Transferring Your Personal Information Abroad
As a global business based in Thailand, we may transfer personal information to service providers, partners, and databases located in countries outside your own. For instance, this may include the United States, Europe, or other countries where we have operational partners or use cloud-based services. Where your personal data is transferred internationally, we take appropriate safeguards to protect your data in line with applicable privacy laws such as the GDPR and CCPA. These safeguards may include using data protection agreements or implementing other security and privacy measures.
By using our services and providing us with your personal information, you consent to the transfer of your information to countries outside of your home country.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. However, no online transmission is completely secure, and we recommend taking your own precautions when using our platforms.
Your Rights
Depending on your location, you may have rights regarding your personal information, such as:
- Accessing, updating, or deleting your information.- Withdrawing consent where data is processed based on consent.- Opting-out of marketing communications or targeted advertising.
To exercise your rights, please contact us at sam@samsurin.com.
Privacy Policy Amendments
We reserve the right to amend this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Whenever we make updates, we will post the revised Privacy Policy on our website, with a “Last Updated” date to indicate the most recent revision. Any changes will become effective as of the date of the revised policy.
If we make significant changes that affect your rights or the way we handle your personal information, we will notify you by means that are reasonable under the circumstances, such as prominently posting the changes on our website, emailing you, or providing notice through our social media channels.
We encourage you to review this Privacy Policy periodically so that you remain informed about how we protect your information. Your continued use of our website, social media channels, or services after any amendments signifies your acceptance of the updated terms.
This Privacy Policy was last modified and is effective as of November 15, 2024.
Contact Us
For questions or concerns regarding this Privacy Policy, please contact us at:
Sam Surin 1989
Email: sam@samsurin.com
Phone: +66-2-331-3751
Address: 168 Sukhumvit 50 Soi Lua Suk Phra Khanong Klong Toei, Bangkok 10260
Thailand